FAQs
How can I contact PhyroNova?
You can reach us anytime at Phyronova@hotmail.com. Our customer support team is happy to help with questions about products, orders, or anything else you need.
Do you ship worldwide?
Yes. We offer international shipping to most countries.
Where do you ship from?
All orders are shipped from our facilities in Hong Kong.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this window, the order will already be in processing and cannot be modified—but you may return it for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX).
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday.
Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.
How long will shipping take?
Due to high demand, delivery usually takes up to 10 days to arrive.
What if I don’t receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs or taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at Phyronova@hotmail.com
What if my item is defective, incorrect, or damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.